Maestrale FAQ
Here is a list of questions and answers.
What is the most economical air conditioning for a house?
In the field of air conditioning, reversible air conditioning is considered the best option for thermal comfort and energy savings in a home. This type of technology has many advantages as it combines a cooling function in summer and heating in winter while being very economical. In fact, inverter heat pumps are the only products that can deliver more power than they consume. This option is the most advantageous, offering increased comfort and real energy savings.
When should I replace my air conditioner?
The lifespan of an air conditioner varies depending on the climate, with the average replacement age being 13 years. Your personal discomfort threshold during sticky weather may lead you to replace your system every 10 years, or even when a major repair is needed. Medical conditions, empty or uncomfortable areas in your home, and a few other factors prompt many homeowners to add an extra ductless heating and cooling system and see how many years they can get out of their central air conditioning system.
What voltage do Maestrale systems operate on?
220v 60Hz 1 Phase
When is the best time to buy an air conditioner?
It's probably time to consider replacing your air conditioner if you're investing a lot of money in repairs. It's best to replace your air conditioner before extreme temperatures arrive to ensure continuous comfort and safety.
What are the shipping options?
We ship throughout North America.
What international taxes, customs fees, etc. do I have to pay?
Customs fees are calculated based on the value or the declared invoice amount, equal to 9.975% of the value of the imported goods.
When will I receive my order?
You will receive an email or SMS from the carrier when your order is ready to be delivered.
What can I do if I never received my order?
Contact our customer service to analyze the problem.
What can I do if I received a defective order?
Please contact us to resolve the issue.
How can I make changes to an order I have already placed?
If your order has not already been shipped, you can modify it by contacting us via our contact page.
How can I make sure I order the right power?
You can use our BTU SEER/HSPF guide to understand which indicators to look for on air conditioners, or simply ask us on our contact page.
Do the systems cool and heat?
Yes, Maestrale machines cool (SEER) and heat (HSPF) with high performance.
Up to what temperature can I heat?
You can heat up to outdoor temperatures of -25°C/-13°F.
How do I maintain the systems?
You need to open the cover and remove the filters to rinse them with lukewarm water... Let them dry before putting them back.
Do I need to provide the refrigerant?
No, the systems all come pre-charged with 25ft of R410 refrigerant.
What are the electricity consumption costs?
Our systems are very efficient and consume on average 55 cents per day for cooling or heating.
Where can I find the serial numbers?
You can find the serial numbers on the silver labels on the right side of the machines or on the packaging boxes.
How do I maintain the systems?
You need to open the cover and remove the filters to rinse them with lukewarm water... Let them dry before putting them back.